An unwanted product can be returned for a full refund within 21 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store or online.
e-liquids are considered perishable goods and are therefore non-returnable. Returns will be accepted only if the product is defective on arrival i.e. broken or leaking. Retail Customers need to advise us of this no later than 24 hours after the product arrives.
In the case of returns because of defective goods, customers must provide proof with pictures or a video showing the defect, and written confirmation by email to firstname.lastname@example.org This should also include your original order number and date of arrival. We will send out a replacement once the faulty product is returned and checked and the defect has been deemed faulty by Vapes Cakes and Shakes. We will then pay for the re-delivery charge.
We will have your delivery sent to you the same day if ordered before 5pm on prime delivery for £4.95, For any other day such as next day or after its £3.95 If you would like your delivery to be sent on a certain day or if you would like to change your delivery address please contact us on 01322 405555 or email@example.com within the 24 hours of your purchase so we can arrange the delivery, if not informed within the day of your purchase it will be sent out the same day or the next day.
If you have any other enquires please get in contact and we will get in touch with you as soon as possible.